Privacy policy

 

This policy explains how TERRA ("we", "us") collects and uses your personal data when you visit or buy from this store, in line with UK GDPR and the Data Protection Act 2018. The data controller is AKA CREATIVE, 4 Rawlinson C. Contact: contact@tryterra.store

What we collect

  • Details you give us: name, email address, phone number (if provided), and billing information at checkout.
  • Payment data: card payments are processed securely by our payment providers. We do not see or store full card numbers.
  • Order data: what you bought, order value and history, and support messages.
  • Technical & usage data: IP address, device and browser type, and how you use the site, collected via cookies and similar technologies.

How and why we use it

  • To process your order and deliver your digital product (performance of our contract with you).
  • To provide customer support and handle refunds (contract / our legitimate interests).
  • To send marketing emails or messages where you have consented, and to which you can unsubscribe at any time (consent).
  • To operate, secure and improve the site and measure our advertising (legitimate interests).
  • To meet legal and tax obligations (legal obligation).

Who we share it with

We share data only with service providers who help us run the store, including our e-commerce platform (Shopify), payment processors (such as Shopify Payments and PayPal), email/marketing tools, and analytics and advertising partners (such as Google, Meta and TikTok, via their pixels). These providers process data on our behalf under contract. We never sell your personal data.

Cookies

We use essential cookies to run the store and, with your consent, analytics and advertising cookies. You can manage cookies through the banner on our site or your browser settings.

International transfers

Some providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK-approved standard contractual clauses.

How long we keep it

We keep order and tax records for as long as the law requires (generally up to 6 years) and other data only for as long as needed for the purposes above.

Your rights

You have the right to access, correct, delete or port your data, to object to or restrict processing, and to withdraw consent at any time. To exercise these, email contact@tryterra.store. You also have the right to complain to the UK Information Commissioner's Office (ICO) at ico.org.uk.

Children

This store is not intended for anyone under 16, and we do not knowingly collect their data.